Study of Web-Based Interactive Reference Services via Academic Library Home Pages
Document Type
Article
Publication Date
Spring 2003
Journal Title
Reference and User Services Quarterly
Volume
42
Number
2
Pages
250-256
Abstract
This study addresses the strategic issue of access and policy in developing Web-based interactive reference services via academic library home pages. It examines the current status of Web-based interactive reference services in the United States through a national survey. The study finds that less than one-half of the surveyed institutions (67 of 143 or 46.9 percent) use Web-based interactive reference as an extension of their traditional reference services. Web-based interactive reference services are primarily used to provide brief factual information, basic guidance in conducting library research on a topic, and to answer questions about library resources, services, policies, procedures, and facilities.
Recommended Citation
Bao, X. M. (2004). A Study of Web-Based Interactive Reference Services via Academic Library Home Pages. Research Forum, Annual Spring Conference of New Jersey Library Association, April 20.
